Compliance-grade direct mail for healthcare.
Send appointment reminders, statements, EOBs, and patient outreach through a HITRUST-certified pipeline. BAA-ready, PHI-safe, and printed in 24 hours so you can reach patients on the cadence care actually needs.
Capabilities
Built for the controls your security team will ask about.
- HITRUST-certified facility
- Print, storage, and transport happen inside a HITRUST-certified environment. We sign BAAs and operate under HIPAA-aligned controls end to end.
- PHI-safe pipeline
- PHI is encrypted in transit and at rest. Access is logged and limited to least-privilege roles. No PHI ever leaves our controlled facility.
- Appointment reminders
- Trigger postcards or letters off your EHR or scheduling system. Reduce no-shows without burning staff time on phone outreach.
- Statements and EOBs
- High-volume statement runs and EOB letters with variable data on every page. Insert windows, BRE envelopes, and certified options available.
- Patient win-back outreach
- Re-engage lapsed patients with personalized outreach. Reach people who have unsubscribed from email or never opted in to SMS.
- Tracked delivery
- Intelligent Mail barcodes and certified mail with proof of delivery. Audit trails on every piece for compliance and reporting needs.
- HITRUST
- Certified facility
- 24hr
- Print-to-ship turnaround
- 5-9x
- Higher open rate than email
- 100%
- PHI access logged
- HITRUST-certified
- Print operations run inside a HITRUST-certified facility. We sign BAAs and operate under HIPAA-aligned access controls.
- PHI encryption end to end
- Data encrypted in transit and at rest. Least-privilege role access, audit logs on every PHI touch.
- Built for clinical workflows
- EHR-friendly webhook triggers, daily batch CSV, or REST API. We meet your stack where it is.
- 25+ years of expertise
- Twenty-five years moving regulated mail at scale. Statement, EOB, and member outreach work runs through this floor every day.
Use cases
From appointment reminder to care-gap closure.
- Appointment reminders
- Reduce no-shows with timed reminders triggered off your scheduling system. Print and ship the same day a visit is booked.
- Statements, EOBs, and notices
- High-volume statement runs with variable per-page data. Letter shop, inserts, and certified mail handled in the same pipeline.
- Patient lapse and win-back
- Reach lapsed patients who have unsubscribed from email or stopped responding to SMS. Physical mail breaks through digital fatigue.
- Vaccination and wellness campaigns
- Annual flu, well-visit, screening reminders. Pull eligible patient cohorts from your data warehouse, fire the campaign, track responses.
- Care-gap closure
- Hit measure gaps for HEDIS, Star Ratings, and quality programs with timed nudges to non-compliant patients. Trackable, auditable, and at scale.
- New-provider and welcome kits
- Welcome new members or patients with branded onboarding packets. Insert ID cards, plan summaries, or provider directories per recipient.
What everyone is saying
Trusted by providers, payers, and digital health teams.
The HITRUST certification got us through procurement in days, not months. The BAA was clean and the API let our engineering team integrate the outreach workflow in a single sprint.
Ethan K.
Engineering Lead, Lattice Health
We moved EOB and statement printing onto MailStream and cut our turnaround from 5 days to 24 hours. Members notice. So does our finance team.
Priya N.
Director of Member Operations, Cascadia Health Plan
Appointment reminder postcards dropped our no-show rate by a meaningful margin in the first 90 days. Triggered straight off our scheduling system.
Marcus T.
COO, Riverbend Family Medicine
Hospitals, health plans, ACOs, and digital health platforms use MailStream to keep PHI inside a HITRUST-certified pipeline without sacrificing speed.